Frequently asked questions
Do I pay for customers who buy without joining?
No. A member is active when, in the last 30 days, they placed an order or redeemed a reward with points. Members who don't buy and customers outside the program don't count.
What happens if I go over my plan's limit?
Nothing is blocked over the limit: you see it in the app at once, after 30 days in a row you get an email, and after 60 days in a row only the marketing emails to customers stop (reminders, occasions, campaigns, announcements and digests). Points, rewards, program changes, the widget, customer pages and service emails never stop.
Is there a free trial?
The Free plan is free with no end date, up to 200 active members. Paid plans have 14 days of trial.
Are some features only on the bigger plans?
No: every feature is on every plan, Free included. Plans differ only by the number of active members.
What currency do I pay in, and who charges me?
Prices in US dollars, billed by Shopify every 30 days; Shopify shows you the estimated amount in your currency. Every feature is on every plan: plans differ only in the number of active members.
Do I have to edit my theme's code?
No. The widget is turned on in the theme editor, among the app embeds, and the blocks are added like any other theme block.
Can I bring points over from the app I use today?
Yes. In Migration you import from a file balances, pending points, birthdays and who does not want the program's emails; before importing you see a preview with the totals, and an import can be undone. The import sends no email to customers.
Which languages?
The app, the widget, the rewards page and the emails are in English and Italian.
Who processes my customers' data?
Zestly processes it on your behalf, as a processor. The data processing agreement (DPA) and the list of sub-processors are among the legal documents.